Patient Support Representative

Verified

$7/hr

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Outline

Looking for Full-Time work (7 hours/day) at $7/hour

Associate Degree

English proficiency Conversational

Professional Summary

Good at negotiation, problem solving, and de escalation. I always make connections that resulted to win win for the company and for the client.

Skills & Experience

Skills

Problem solving skills, Critical thinking skills, Negotiation skills, De escalation, and Communication skills 5-10 Years

Experience highlights

Patient Support Representative

Altec Business Solutions · July/2019 – Present

Assisting patients with their medications over the phone and via email.
It includes reviewing & translating the prescriptions and explaining it to them,
giving price quotes then setting up the order.
Doing outbound on reminding the next refill making sure everything is up to date

Support Representative II / Escalation

Telus International Philippines · October/2017 – Present

Handling escalations in a timely manner via phone, email, chat, and sms
Providing time-bound resolution to the clients such as part of order is missing,
incorrect, late, etc.
Guiding restaurant owners and Chefs with their online menu
Assisting couriers inquiry on their profile such as pay, tips etc

Advocate II

Telus International Philippines · February/2016 – Present

Over the phone technical support
Teaching users on the basic use of the fitness watch (how to read basic statistics
like calories, heart rate, and sleep pattern, etc...)
Assisting users on troubleshooting such as syncing, discrepancy etc.
Being an advocate to users to continue on having a healthy lifestyle.

Trio Agent

Sitel · April/2015 – Present

Bell Canada
Over the phone technical support assistance - Satellite Tv Services / Home Phone
Services / Internet Services
Assisting Canadian clients on how to operate and troubleshoot their set top box,
landline & internet services.

Support professional II

Convergys · February/2014 – Present

Dish Network
Over the phone technical support
Assisting US clients on how to operate and troubleshoot their set top box.
Handling billing inquiries.

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