AI Automations & CSR

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I’m an Automation Specialist with over 5 years of experience helping businesses streamline operations, improve customer engagement, and increase efficiency through smart systems and automation.

Beyond automation, I bring a strong background in customer support from working with companies like Support Ninja, TaskUs, and Accenture. This means I don’t just build systems—I design them with real customer behavior and business needs in mind. I’ve handled high-volume support, managed CRM accuracy, and consistently delivered high customer satisfaction.

Here’s what I can help you with:
• CRM setup and optimization
• Workflow and automation building
• Sales funnels and lead generation systems
• Email & SMS autom

Skills & Experience

Skills

Customer Support > Customer Service > Fraud detection 1-2 Years

Software > Zapier 2-5 Years

1-2 Years

Chat support 2-5 Years

CRM management 2-5 Years

- Customer Service 5-10 Years

Account Management; Customer Support > Sales Support > Lead Generation 1-2 Years

Copywriting > Data Entry > Email Marketing 1-2 Years

Workflow Automation 2-5 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support 2-5 Years

Design > GoHighLevel 2-5 Years

SMS Marketing 1-2 Years

Experience highlights

Email & Chat Support

Support Ninja Inc. · January/2022 – Present

Managed 60+ daily inquiries with 95%+ CSAT. Built automation workflows using GoHighLevel and Zapier. Improved CRM organization and response efficiency.

Blended Support

TaskUs · January/2022 – Present

Resolved 40+ daily cases across channels. Maintained CRM accuracy and workflow processes.

Email & Voice Analyst

Accenture · January/2020 – Present

Handled 200+ monthly KYC and fraud cases. Streamlined email workflows and improved efficiency.

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