Skills
Manual Testing
2-5 Years
Functional Testing
2-5 Years
Automation Testing
2-5 Years
Regression Testing
2-5 Years
Customer Support > Chat Support >Technical Support
2-5 Years
API Testing
2-5 Years
Database Management
1-2 Years
JMeter Load/Performance Testing
2-5 Years
Software > Data Engineering > SQL
1-2 Years
MySQL
1-2 Years
Integration Testing
1-2 Years
Software Troubleshooting
2-5 Years
Hardware Troubleshooting
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
2-5 Years
End-to-End Testing
1-2 Years
Experience highlights
Quality Assurance Analyst
Seven Seven Global Services Inc
·
March/2021
–
Present
Independently designed and executed test cases, ensuring thorough functional, smoke and
regression testing coverage from the requirements
Identified and logged critical bugs in Test rail and JIRA contributing to a significant reduction
in post-release defects
Coordinating with team members to ensure tasks are completed on time
Supporting team members in their tasks and providing guidance
Actively participated in daily team meetings, providing clear testing updates and
collaboration with devs
Equipment Technician
De La Salle College of Saint-Benilde
·
February/2019
–
Present
Managed equipment inventory, scheduled requests, and inspected audio-visual equipment. Performed preventive/remedial maintenance on computers and peripherals. Maintained records and provided first-line hardware/software support.
Technical Support Specialist
Lyceum of the Philippines University
·
August/2017
–
Present
Monitored computer systems and networks. Handled helpdesk support for password resets, viruses, and email issues. Diagnosed hardware/software faults, installed systems, and logged customer queries.
On the Job Training
2GO Groups Inc.
·
April/2016
–
Present
Responded to IT tickets and resolved hardware malfunctions, software problems, and network errors. Participated in company-wide OS upgrade project across multiple branches.
