Customer Support & General Virtual Assistant | QA & Content Moderation Specialist

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

High School Diploma

English proficiency Conversational

Professional Summary

A dedicated and adaptable professional from the Philippines with experience in customer support (TSR – chat support), quality assurance, content moderation, and administrative work.

I have experience handling customer inquiries, resolving technical concerns, reviewing content based on guidelines, and maintaining accuracy and attention to detail. My background has helped me develop strong communication, problem-solving, multitasking, and organizational skills.

I'm a fast learner who is willing to explore new tools, processes, and opportunities in remote work. I'm committed to delivering quality results, providing excellent customer experiences, and continuously improving my skills.

I'm currently open to remote opportunities in Customer Support, Virtual Assistance, Quality Assurance, Content Moderation, and Administrative Support. I'm excited to work with a team where I can contribute my skills, grow professionally, and make a positive impact.

Skills & Experience

Skills

Marketing > Social Media Management > Social Media Marketing 1-2 Years

Office and Administration > Quality Assurance 1-2 Years

Attention to detail 2-5 Years

Adaptability 2-5 Years

Multitasking 2-5 Years

Content Moderation 1-2 Years

- Customer Service 2-5 Years

Data Entry - Encoding 1-2 Years

Customer Support > Chat Support >Technical Support 1-2 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 2-5 Years

*Administrative Support - 1-2 Years

Experience highlights

Technical Support Representative - Chat Support

Universal Tech Inc. · January/2025 – Present

Provided real-time technical support via live chat for GPS tracking devices, assisting with account management, device activation, connectivity, and subscription concerns.

Content Moderator & Quality Analyst

Universal Tech Inc. · January/2024 – Present

Moderated user-generated content for policy compliance and conducted quality assurance checks to ensure accuracy, consistency, and adherence to company standards.

Content Moderator & Social Media Marketing

E-Telecare Services BPO · January/2023 – Present

Created and promoted app-related content, monitored user-generated content, ensured policy compliance, and maintained content quality and accuracy.

Government Internship Program - Administrative Support

Department of Labor and Employment · January/2021 – Present

Provided administrative and clerical support, assisted with document processing and data encoding, and supported client coordination and daily office operations.

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