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Lucy Marie M.

Customer Service Support

Verified
$8/hr

Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I am an experienced customer support and operations specialist with over five years of multi-channel expertise across live chat, email, and phone support. Throughout my career, I’ve specialized in trust and safety, content moderation, and fraud dispute resolution, always aiming to protect platform integrity while keeping customer satisfaction high.

Skills & Experience

Skills

Less than 6 Months
Upselling 1-2 Years
Account Management 1-2 Years
Customer Support > Chat Support >Retention 1-2 Years
Objection Handling 1-2 Years
Customer service > Sales Representative > Customer Support 1-2 Years
Customer Service>Sales 1-2 Years

Experience highlights

Business Account Chat Support
Tailor Brands · January/2026 – Present
Consulted with small business owners on product features and solutions. Managed high-volume inbound calls with focus on retention and objection-handling. Identified upselling opportunities and served as advisor on brand strategies.
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