Customer Service Specialist/ VA/ Freelancer

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Results-driven customer support professional with extensive experience in customer service, escalations, and operational support. Proven ability to de-escalate challenging situations, identify root causes, and deliver efficient, customer-focused solutions. Experienced in handling high-volume interactions while maintaining accuracy, empathy, and professionalism. Passionate about improving customer experiences, streamlining workflows, and contributing to team success through collaboration, adaptability, and continuous learning.

Skills & Experience

Skills

Adaptability , fast learner ,can do multitasking, attention to details , 5-10 Years

Experience highlights

CSR/Chat specialist/Escalation/Supervisor (healthcare aAccount)

ResultsCX Manila Inc. · October/2021 – Present

Experienced customer service and escalation specialist with over four years of expertise in delivering exceptional support through phone, chat, and email. Skilled in resolving complex customer concerns, managing high-priority cases, and collaborating with cross-functional teams to achieve timely resolutions. Adept at multitasking across multiple systems, maintaining accurate documentation, and consistently meeting performance metrics such as customer satisfaction, quality assurance, and response

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