Skills
Accounting > Financial Accounting > Analysis
10+ Years
Coaching
10+ Years
Human Resources > Recruiting > Talent Acquisition
5-10 Years
Leadership
10+ Years
Team Leadership
10+ Years
Process improvement
10+ Years
MS Excel
10+ Years
Root cause analysis
10+ Years
- Customer Service
10+ Years
Employee Relations
5-10 Years
Accounting > Accounts Receivable > Accounts Payable > Inventory > Collection > Payroll
2-5 Years
Customer Support > Chat Support >Technical Support
2-5 Years
Performance Management
10+ Years
Customer Support > Customer Service > Human Resources Tasks >Cold Calling >Social Media Marketing >Data Entry >Calendar Management / Appointment Scheduling >Research >Transcription
6 Months to 1 Year
Experience highlights
Team Lead – Operations
Coforge BPS Philippines Inc
·
August/2024
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/
Led teams of 20-25 representatives in insurance operations. Analyzed scorecards, identified root causes, tailored coaching strategies. Monitored agent activity and tracked customer service metrics for productivity improvement.
Recording Specialist
Real Time Marketing
·
April/2024
–
Present
Converted spoken content from audio recordings into accurate written text. Ensured high accuracy in spelling, grammar, punctuation, formatting. Managed transcription assignments while maintaining confidentiality.
Human Capital Advisor
Optum Global Solutions
·
November/2019
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Present
Handled employee inquiries on payroll, policies, relations via multiple channels. Maintained employee records and databases. Provided recruitment support for talent acquisition and retention.
Team Lead – Operations
iQor Phils
·
May/2019
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Present
Managed 14-18 telecommunications representatives. Analyzed scorecards and tailored coaching strategies. Monitored agent activity in real time and recommended process improvements.
Team Lead – Operations
Teletech Customer Care Phils
·
June/2013
–
Present
Managed multiple teams of 15-20 representatives in telecommunications. Analyzed scorecards, identified root causes. Created reports for WBR, MBR, QBR presentations for continuous improvement.
