Customer Success & CX Specialist | SaaS, Subscriptions & eCommerce

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Native

Professional Summary

I’m a Customer Success and CX professional with experience supporting SaaS and eCommerce businesses, helping customers, solving problems, and keeping things running smoothly behind the scenes.

I enjoy being the person customers can count on when they need help, whether that means resolving an issue, handling a tricky conversation, managing subscriptions or orders, or simply making sure they feel heard.

Beyond customer support, I also enjoy improving the processes behind it. I’m comfortable with support workflows, documentation, team coordination, and finding small ways to make things easier for both customers and the team.

Skills & Experience

Skills

B2B Account Administration 2-5 Years

Ecommerce /Data entry/Social media manager 2-5 Years

HubSpot, FreshSales, Asana, Trello 2-5 Years

Escalation & Conflict Resolution 2-5 Years

Gorgias, Shopify, Google Workspace (Gmail, Docs, Sheets), Slack, Zoom 2-5 Years

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