Skills
Office and Administration > Communication
5-10 Years
Time Management
10+ Years
Salesforce CRM
2-5 Years
Chat/Email Customer Service Support Expert
2-5 Years
attention to detail, integrity, active listening skills, and solving customer complaints in a timely and professional manner.
10+ Years
Experience highlights
Consumer Connection Center Specialist
Chevron Holdings, Inc.
·
September/2023
–
/
Worked until August 2025
Customer Service Specialist experienced in handling inquiries via calls, emails, and chat while resolving consumer complaints efficiently. Skilled in troubleshooting mobile app issues, assisting customers with locating stations, and explaining app features, including earning and redeeming points. Proficient in documenting interactions through Salesforce and providing actionable feedback to improve service quality.
Customer Service Representative/ Virtual Assistant
Dumpster Rental Company, US
·
March/2015
–
Present
Experienced customer service professional skilled in providing accurate product and service information, handling inquiries via email, chat, and calls, and resolving customer complaints efficiently. Proficient in coordinating with vendors, scheduling deliveries and pickups, and processing orders through Laravel and
contactinfohiChoose a plan to view contact info.. Committed to delivering high-quality customer service, maintaining precise documentation, and supporting operational efficiency in fast-paced environments.
Quality Analyst
NCO GROUP MANILA
·
August/2008
–
Present
Experienced Quality Analyst skilled in evaluating and analyzing call center performance against client standards. Proficient in providing constructive feedback to agents, identifying areas for improvement, and developing action plans to meet objectives. Adept at investigating customer complaints, ensuring compliance with quality and regulatory requirements, and monitoring resolution progress to enhance operational efficiency and service excellence.
Collections Agent
NCO GROUP MANILA
·
February/2008
–
Present
Experienced Collections Agent skilled in managing past-due accounts and assisting clients in resolving outstanding debts. Proficient in making outbound calls, providing clear account information, offering payment options, and helping clients establish manageable repayment plans. Strong follow-up and communication skills ensure timely resolution and positive client interactions.
Staff Nurse
FATIMA MEDICAL CENTER
·
August/2006
–
Present
Compassionate and detail-oriented Staff Nurse experienced in monitoring patient conditions, assessing needs, and providing personalized care. Skilled in collaborating with healthcare teams to develop individualized care plans, performing routine procedures, administering medications, and documenting patient responses. Maintains strict confidentiality while ensuring timely and effective patient care in a professional healthcare environment.
