Skills
Problem Management
10+ Years
Technical writing
5-10 Years
Reports and Analysis
2-5 Years
IT Service Management
10+ Years
Experience highlights
Senior IT Operations Analyst - Problem Management
Conduent Philippines
·
August/2021
–
Present
**Ended February 2025 (year not available in drop down as of updating)
Promoted to Supervisor for IT Operations Analyst - Problem Management role.
IT Operations Analyst - Problem Management
Conduent Philippines
·
August/2018
–
Present
Responsible for implementing, configuring, supporting, updating and managing our standardized enterprise-wide ITSM Problem Management Process that includes both Proactive and Reactive approach to Problem Management and the delivery of Root Cause Analysis. Works closely with the ITSM Process Engineering and other Conduent IT Process Owners to ensure the ITSM Tool suite meets their needs.
Problem Management Analyst, IT
WeServ Systems International, Inc.
·
May/2015
–
Present
Provides reports and Root Cause Analysis documentation through trend analysis and technical investigations conducted together with global technical teams to improve business service performance and reduce service costs by analyzing end-to-end recurring, service affecting incidents and issues.
Global Problem Management, IT
Sitel Philippines
·
May/2011
–
Present
Provides standardized methods and procedures to meet the IT Problem Management requirements supporting company operations by minimizing adverse impact of incidents and problems on the business that are caused by errors within the IT infrastructure and to prevent the recurrence of incidents.
Communications and Reporting Analyst, IT - Tier 2
Sitel Philippines
·
May/2010
–
Present
Promoted to Tier 2 (Lead analyst) for Communications and Reporting role.
