Skills
Microsoft Office Suite
5-10 Years
Payroll Processing
5-10 Years
Account Reconciliation
5-10 Years
Accounting > Accounts Payable>Bookkeeping
2-5 Years
Accounting > Bookkeeping > QuickBooks Online
2-5 Years
CRM management
5-10 Years
Accounting > Accounts Payable > Internal Audit > Inventory > Excel
5-10 Years
Case Management
5-10 Years
CRM > Salesforce
2-5 Years
Financial & Data Management
2-5 Years
Customer service > Sales Representative > Customer Support
5-10 Years
Customer Support > Chat Support >Technical Support
5-10 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
5-10 Years
*Administrative Support -
5-10 Years
Experience highlights
Tier 3 Support Specialist
Concentrix CVG Philippines, Inc.
·
November/2024
–
Present
Analyzed escalated issues and identified root causes. Reduced repeat issues by identifying workflow gaps and guiding support teams toward accurate resolutions.
Tier 2 Support Specialist / Subject Matter Expert
Concentrix CVG Philippines, Inc.
·
November/2023
–
Present
Resolved complex QuickBooks Online, bookkeeping, and payroll issues. Identified data discrepancies, improved support efficiency, and shared troubleshooting knowledge with remote teams.
Technical Support Specialist (Advisor I)
Concentrix CVG Philippines, Inc.
·
July/2019
–
Present
Resolved billing, account, and technical concerns via phone, email, and chat. Maintained CRM documentation and met quality, productivity, and customer satisfaction targets.
Administrative Assistant to the CEO
Dativa's Birthing Home
·
May/2018
–
Present
Prepared and submitted PhilHealth claims and accreditation documents. Coordinated documentation with medical and administrative teams while protecting confidential information.
