Skills
Accounting > Investment Accounting > Strategic Planning
2-5 Years
Team Leadership
5-10 Years
Google Docs
10+ Years
Business Operations Management
5-10 Years
- Customer Service
5-10 Years
2-5 Years
Process Optimization
2-5 Years
Organizational Management
5-10 Years
CRM > Salesforce
2-5 Years
JIRA
1-2 Years
Office and Administration > Admin Data Processing > SAP
2-5 Years
CRM & Tools
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
5-10 Years
MS office suite
5-10 Years
Customer Service > Gorgias > Shopify
1-2 Years
Experience highlights
Business Center Head
Jfiber Internet Services Corp.
·
January/2025
–
/
Manage daily operations, facilitate partnerships with local businesses, ensure regulatory compliance, and develop profitability programs. Lead 5-person team with performance evaluations and strategic initiatives.
Business Center Manager
Converge ICT Solutions Inc.
·
November/2021
–
Present
Led branch operations achieving 100% sales targets, managed KPIs, handled customer escalations, developed upselling strategies, and oversaw team training and facility management.
