IT Administrator and Technical Support Engineer

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Associate Degree

English proficiency Fluent

Professional Summary

IT Administrator and Technical Support Engineer with 9+ years managing enterprise infrastructure, identity management, and cloud environments.

Skills & Experience

Skills

IT Support 5-10 Years

IT 5-10 Years

Microsoft admin center 5-10 Years

IT Asset Management 5-10 Years

Microsoft 365 Administration 5-10 Years

IT Administrator, System Administrator 2-5 Years

Microsoft 365 & Azure (Intune, EMS, AIP, ASR) 2-5 Years

Experience highlights

Remote IT Administrator

Efficiency Leaders · March/2025 – Present

•Delivered Level 1–3 IT support to a diverse international workforce, resolving hardware, software, and infrastructure issues across servers, networks, and endpoint devices.
•Administered and customised Microsoft 365 for a global team, improving collaboration workflows and standardising configurations across the tenant.
•Owned ISO 27001 compliance end-to-end: ran internal audits, maintained documentation, and enforced role-based access and data-protection controls.

Remote IT Support

Liverton LTD · April/2020 – Present

•Provided remote technical support for Liverton Networks (ISP) and Liverton Hospitality (door locks, safes, kiosks) across sites throughout New Zealand.
•Configured and managed Access Points, routers, and switches using UniFi, Ubiquiti, and Ruckus controllers.
•Monitored server status across multiple realms nationwide and escalated issues to the appropriate service teams in line with SLAs.
•Troubleshot Hotel Self-Service Kiosk and Smartcheck Mobile issues for hospitality clients

IT Helpdesk

CARMA · August/2015 – Present

•Served as first-line 24/7 on-call support, installing, configuring, and troubleshooting hardware, software, and networking across the company.
•Administered Active Directory users, computers, and printers, and managed Microsoft 365 and Google Workspace services company-wide.
•Handled the full onboarding/offboarding process and IT asset inventory, allocation, and configuration for end users.
•Delivered remote support via TeamViewer, Remote Desktop, and AnyDesk to colleagues across the USA etc.

Computer Technician

City Government of Bacolod · August/2013 – Present

Delivered Tier 1 support across the City Government, installing, repairing, and troubleshooting computers, printers, and network connections.
•Networked and re-imaged office computers across all city departments, escalating unresolved issues to designated managers.

Technical Support Representative

Teletech Customer Care Management Philippines Inc · January/2011 – Present

•Diagnosed and resolved internet connectivity, email, IPTV, and VOIP issues for end users, escalating complex cases per client specifications.
•Documented all diagnostics and call transactions accurately, maintaining high first-call resolution standards.

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