Customer Service Specialist, Team leader

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Customer-focused professional with extensive experience in customer service, leadership, and problem-solving across various industries.

Skills & Experience

Skills

Customer Support 5-10 Years

Experience highlights

Support Ambassador

TDCX · April/2023 – Present

Delivered top-tier customer service to the Airbnb community
Address inquiries and resolving issues via email, phone, and
chat
Maintained high levels of customer satisfaction by effectively
handling guest and host concerns.

Team Leader

CTNP Corporation · June/2021 – Present

Managed and motivated team members to achieve
performance goals.
Implemented strategies to improve operational efficiency
and customer engagement

Customer Advocate

OptumRx · January/2019 – Present

Resolved customer complaints by identifying issues, offering
solutions, and following through to ensure resolution.
Enhanced customer retention by delivering consistent and
reliable service.

Customer Service

Sykes Inc. · August/2015 – Present

Managed retail, lease, and online concerns in a hybrid
support role.
Pioneered the chat support account, addressing diverse
customer issues

Customer Service Associate

Eperfomax Contact Center · September/2014 – Present

Provided support to buyers and sellers on contactinfoh,
resolving disputes and technical issues efficiently

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