Skills
MICRFOSOFT PROFICIENT
10+ Years
Work Force Real Time Analyst
5-10 Years
Cusomer service, problem solving, calendar and task management
2-5 Years
2-5 Years
Attention to detail
2-5 Years
Communication
2-5 Years
Data Analysis
2-5 Years
Workforce Management
2-5 Years
- Customer Service
2-5 Years
Cost Estimate > Microsoft Excel
2-5 Years
CRM Systems
2-5 Years
Customer Support > Chat Support >Technical Support
1-2 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
2-5 Years
*Administrative Support -
1-2 Years
Experience highlights
Specialist / Real-time Analyst
VXI GLOBAL HOLDINGS B.V
·
January/2026
–
Present
Analyzed and monitored real-time staffing levels, call volumes, queue activity, schedule adherence, and operational issues while generating daily reports and KPIs.
Associate, Real Time Management Analyst
CONCENTRIX
·
January/2026
–
Present
Monitored live agent queues in real time, analyzed daily activity, tracked performance data, and generated KPI reports to support efficient workforce operations.
