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Brian J.

Virtual Assistant / Customer Service Representative

Verified
$8/hr
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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Skilled in administrative tasks such as calendar and email management, appointment
scheduling, and data organization. Strong written and verbal communication with expertise in
professional email etiquette and customer service. Proficient in office tools, CRMs, and social
media management, including content scheduling, post creation, and analytics. Adept at time
management, multitasking, and meeting deadlines while handling multiple projects. Experienced
in online research and market analysis.

Skills & Experience

Skills

Communication Skills 10+ Years
Administrative skills 6 Months to 1 Year
Time Management and Multitasking 10+ Years
Research and Data Gathering 10+ Years
Social Media management 6 Months to 1 Year

Experience highlights

Operation Specialist
Virtual Assistant Roles (Home Photo Source) · January/2024 – Present

Employment ended last FEB 2025 (it is not yet on the list)

Lead Generation Specialist
Social Media Management
Appointment Setter
Customer Service Manager

Customer Service Representative
Insurance Support Services International Corporation · August/2020 – Present
Handle inbound calls from policy members with professionalism, ensuring excellent phone
etiquette, listening, and problem-solving skills.
Use designated systems to resolve inquiries and escalate unresolved issues.
Maintain service level agreements (SLAs) without compromising quality.
Comply with company policies, procedures, and regulations (e.g., HIPAA, confidentiality,
anti-fraud)
Customer & Sales Representative / Quality Analyst / Lead Generation / Chat Support
Colewell Marketing · September/2017 – Present
Assist customers with inquiries, recommend products/services, and close sales.
Monitor and evaluate customer interactions to ensure quality and compliance.
Identify, qualify, and nurture potential leads for sales opportunities.
Provide real-time assistance to customers via chat with accurate and prompt responses.
Customer Service Representative
Telco Services Australia · July/2017 – Present
Assist customers with billing inquiries, service activations, and technical troubleshooting for
mobile, internet, and landline services.
Resolve complaints, provide product recommendations, and escalate complex issues as
needed.
Ensure compliance with Australian telecom regulations while maintaining accurate customer
records and meeting performance metrics.
Customer Care Specialist and Subject Matter Expert
Ubiquity Global Services · July/2015 – Present
Provide expert knowledge, training, and support to enhance team performance and ensure
accuracy in processes.
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