Skills
Customer / Chat Support
5-10 Years
2-5 Years
Attention to detail
5-10 Years
Multitasking
5-10 Years
Data Analysis
2-5 Years
E-Commerce > Amazon > Inventory Management
2-5 Years
- Customer Service
10+ Years
Customer Support > Chat Support >Technical Support
2-5 Years
• Time Management
5-10 Years
Complaint resolution
10+ Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
10+ Years
*Administrative Support -
2-5 Years
Experience highlights
Fraud / Inventory Management Specialist
JPMorgan Chase & Co.
·
August/2022
–
Present
Analyzed transactions, claims, and account activity to identify fraud, waste, and abuse. Conducted detailed investigations and prepared reports on suspicious behavior and risk exposure.
Customer Service Representative
JPMorgan Chase & Co.
·
April/2021
–
Present
Managed inbound customer service calls, efficiently resolving queries and complaints to maintain satisfaction levels.
Mortgage Specialist
Firstsource Solutions Ltd. - Lloyds Bank Account
·
June/2018
–
Present
Assisted customers with mortgage inquiries and financial options when unable to afford mortgage payments, providing excellent service.
Technical Support
Conduent - Boost Account
·
August/2017
–
Present
Assisted customers with network issues and troubleshooting.
Admin Support
TechMahindra - Globe Account
·
April/2015
–
Present
Communicated with support center on operational needs. Collaborated with teams to ensure smooth workflow and service delivery.
