Customer Service Representative

Looking for a plug-and-play non-voice customer support specialist who requires zero software training? Let’s chat.

I am an experienced, active Chat and Email Support Specialist with 1 year and 3 months of hands-on experience handling high-volume customer service operations. My biggest advantage is my daily, native familiarity with the world's leading CRM platforms: Zendesk and Salesforce Service Cloud.

Because I am actively working in the omnichannel support space, I understand exactly how to manage live chat queues, handle complex email ticketing, utilize macros efficiently, and route cases correctly from day one. I specialize in taking the customer service burden off business owners so they can focus on scaling.