IT Administrator, IT ServiceDesk/Helpdesk, Technical Support

Verified

$9/hr

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Outline

Looking for Full-Time work (9 hours/day) at $9/hour

Associate Degree

English proficiency Conversational

Professional Summary

Skilled and well rounded IT Professional with 15 years of experience in the IT Industry to help you grow your service.

Skills & Experience

Skills

Computer Software and Hardware troubleshooting 10+ Years

Office 365 Administration 2-5 Years

Active Directory Administrator 5-10 Years

Customer Support > Technical Support, Data Entry , typing, administration ,Analytical ,Active Directory , Server 10+ Years

Design > Adobe > Photoshop 10+ Years

Software > Azure 2-5 Years

Software > intune 1-2 Years

Computer Network Administrator 5-10 Years

Windows Servers Administration 5-10 Years

Storage/Backup 2-5 Years

MS Windows Server/MS Exchange/Linux/Unix Setup/Installation/Administration 2-5 Years

Experience highlights

L1 IT Helpdesk

Happier IT · February/2021 – Present

Issue Resolution: Provide first-line support for diagnosing and resolving technical
issues related to hardware, software, network connectivity, and other IT services.
This includes guiding users through troubleshooting steps and resolving issues
efficiently.
Ticket Management: Log and track all user-reported issues through a ticketing
system, ensuring that each ticket is categorized, prioritized, and assigned
appropriately for resolution.
User Support: Offer support for a wide range of IT-relate

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