Skills
Executive & Administrative Support
6 Months to 1 Year
Back office data entry
1-2 Years
Office and Administration > Quality Assurance
1-2 Years
1-2 Years
Calendar Management
1-2 Years
English
5-10 Years
Accounting > Accounts Payable>Bookkeeping
1-2 Years
- Customer Service
2-5 Years
Operations Support
2-5 Years
Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack
2-5 Years
SOP Creation
1-2 Years
Crm software
1-2 Years
Google Workspace
2-5 Years
Customer Support > Sales Support > Account Retention > Marketing > Executive Assistance
1-2 Years
- Zoom
2-5 Years
Experience highlights
Executive Assistant
TrueNorth Global Staffing
·
December/2025
–
Present
Managed executive calendars, emails, and cross-department communication. Developed SOPs and structured workflows. Created daily meeting overviews and status reports for leadership.
Quality Analyst
Virtual Buddy 24/7
·
August/2024
–
Present
Audited calls and delivered feedback to boost agent performance. Trained new hires on quality standards. Streamlined QA tracking with Google Workspace.
Back-End Office Support
Virtual Buddy 24/7
·
November/2023
–
Present
Processed insurance enrollments using Health Sherpa and Broker Engage. Resolved customer data issues via Slack. Maintained accurate documentation and enrollment compliance.
Customer Service Specialist
Virtual Buddy 24/7
·
September/2022
–
Present
Communicated benefit updates and verified customer eligibility. Served as POC for team escalations and complex inquiries. Provided guest support via chat for hibachi restaurant.
