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Benjumin E.

Customer Service Representative (Chat, Email and Phone support) SaaS, Ecommerce & Telco

Verified
$7/hr
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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Postgraduate Degree

English proficiency Fluent

Professional Summary

Customer Support Specialist | Bridging customer needs with business growth and turning tough conversations into loyal customers

Skills & Experience

Skills

Highly adaptable, quick to learn new systems, and efficient in multitasking administrative tasks with minimal supervision. 5-10 Years

Experience highlights

Customer Support (Email, Chat & Phone)
SupportYourApp · September/2018 – Present
Help clients with SaaS, Ecommerce & B2B businesses by assisting our customers through Chat, Phone and Email and resolved their issues
Customer Service Representative
24/7 Intouch · June/2017 – Present
Answered phone calls and assist customer with billing issues, technical issues and general questions and subscription.
CSR / Retention Officer / SME
Results Companies · October/2014 – Present
I started working as CSR for telecommunication companies and promoted to Retention officer and SME. Handled 60 calls per day, prevent cancellation for 80% of unsatisfied customer and turn into loyal and satisfied customers.
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