Skills
Customer Service Representative
10+ Years
Admin & Operations
10+ Years
Experience highlights
EA to the CEO / Operations Coordinator
Rasa
·
April/2025
–
Present
Provided executive and operational support to the CEO by managing schedules, communications, documentation, customer inquiries, orders, invoices, payments, and internal processes. Coordinated across departments, maintained organized records, supported production workflows, and ensured smooth daily operations.
Operations Manager
MOVE
·
March/2023
–
Present
Managed daily operations across multiple client accounts, ensuring quality standards, performance goals, and workflows were maintained. Led process improvements, created SOPs, prepared reports and dashboards, supported hiring, coordinated resources, and improved operational efficiency through automation and better systems.
EA to the CEO / General VA
Cynthia Chang (MopWipe / Smart Findings / CYNJO Pet Boutique)
·
November/2021
–
Present
Supported business operations by handling customer communications, scheduling, vendor coordination, applicant screening, onboarding, calendar management, and short-term rental guest support. Served as a key communication link between customers, team members, service providers, and leadership.
EA to the CEO / Team Leader VA
The Squirm Firm
·
January/2018
–
Present
Provided executive and administrative support through financial reporting, payroll coordination, Amazon account management, inventory reconciliation, hiring assistance, team support, and customer service quality reviews. Helped maintain organized processes and improve daily business operations.
