Content Moderator

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Seasoned support specialist, and content manager with 15+ years work experience supporting various clients

Skills & Experience

Skills

Customer Support 10+ Years

Customer Support > Forum/Community Moderation 5-10 Years

Customer Support > Technical Support 2-5 Years

Marketing > Social Media Management > Community MOderation 2-5 Years

Content Moderation 1-2 Years

Experience highlights

Content Moderator

BandLab Technologies · January/2024 – /

● Conducted thorough review and moderation of user-generated content to ensure compliance with community guidelines and company policies.
● Utilized advanced tools, including the Hive Dashboard, to categorize content accurately, swiftly flagging or removing inappropriate material as necessary.
● Maintained meticulous records of content moderation decisions and actions taken, ensuring transparency and accountability within the team.
● Collaborated closely with cross-functional teams, including le

Community Support Specialist

BandLab Technologies · May/2022 – Present

● Delivered expert technical support and solutions to users across BandLab Technologies brands via Zendesk, ensuring seamless user experiences.
● Effectively troubleshooted reported issues related to BandLab products, demonstrating a keen problem-solving ability and dedication to customer satisfaction.
● Collaborated closely with the development team, providing valuable user feedback to drive enhancements and improvements within the BandLab digital ecosystem.
● Executed content moderation duties

Process Specialist

Cognizant Technology Solutions · February/2020 – Present

Subject-Matter Expert
● Handled escalations and follow-ups, and coordinated with cross-functional teams, for complex cases relating to copyright, policy, and monetization.
● Managed case assignment and approval to meet client SLA
● Supported Community & Social Support agents to answer cases/tickets aligned with client
procedures and brand tone & voice.
● Gave coaching and feedback relating to product knowledge and quality.

Senior Process Specialist

Cognizant Technology Solutions · January/2019 – Present

Community & Social Support June 2019-February 2020
● Provided world-class support through social media for users of the leading video sharing platform.
● Addressed concerns of casual users, paying subscribers and content creators through forums,
community posts and other social media outlets.

Partner Operations Support January 2019-June 2019
● Supported content creators of the leading video sharing platform through email and chat.
● Dealt with all facets of being a content creator, assisting c

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