General Virtual Assistant

Verified

$1/hr

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Outline

Looking for Full-Time work (8 hours/day) at $1/hour

High School Diploma

English proficiency Fluent

Professional Summary

Operations and Customer Support Professional with 17 years of experience across banking, financial services, travel, and hospitality, including 10 years with JPMorgan Chase. Proven expertise in fraud operations, merchant support, claims and disputes, customer service, and back-office operations within high-volume, KPI-driven environments. Known for analytical thinking, sound judgment, attention to detail, confidentiality, and consistent performance against quality and productivity targets. Brings a proven corporate operations background to remote support and Virtual Assistant roles, with strengths in customer support, administrative assistance, research, documentation, case management, and operational support.

Skills & Experience

Skills

Customer Service Representative 10+ Years

Customer service - Retail Banking 10+ Years

Fraud and Disputes Specialist 2-5 Years

Fraud Analyst 2-5 Years

Customer service - Escalation Department 2-5 Years

Fraud Analysis & Risk Assessment 2-5 Years

Technical & Customer Support 2-5 Years

Experience highlights

Fraud Specialist IV

JP Morgan Chase & Co. · August/2024 – Present

•Investigated potentially fraudulent transactions while ensuring compliance with banking regulations and internal policies.
•Reviewed invoices, account activity, PDFs, Word documents, and Excel reports to support accurate fraud investigations.
•Resolved complex customer concerns while protecting customer accounts and minimizing financial risk.
•Managed multiple investigations simultaneously while consistently meeting quality and productivity standards.

Merchant Services Support

JP Morgan Chase & Co. · April/2022 – Present

• Supported merchants with payment processing inquiries, account maintenance, and technical concerns.
• Troubleshot operational issues and coordinated with internal teams for timely resolution.
• Delivered exceptional customer service while maintaining service level agreements.

Fraud, Claims, and Disputes Specialist

JP Morgan Chase & Co. · April/2019 – Present

• Investigated customer disputes involving debit and credit card transactions.
• Reviewed documentation and account history to determine appropriate claim resolutions.
• Maintained accurate records while ensuring compliance with company procedures.

Customer Service Representative

JP Morgan Chase & Co. · January/2016 – Present

• Assisted customers with account inquiries, transactions, and service requests.
• Resolved customer concerns professionally while maintaining high customer satisfaction.
• Consistently met quality, compliance, and productivity performance metrics.

Team Leader

Teleperformance, Philippines · May/2010 – Present

*Led and supervised a team of customer service representatives to achieve individual and team performance goals.
*Monitored daily operations to ensure service levels, productivity, and quality standards were consistently met.
*Conducted regular coaching sessions and provided constructive feedback to improve employee performance.
*Managed attendance, schedules, leave requests, and workforce adherence.
*Handled customer escalations and resolved complex issues in a timely and professional manner.

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