Helpdesk / Service Desk Specialist

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Associate Degree

English proficiency Fluent

Professional Summary

Reliable and customer-focused IT Service Desk Support professional with experience in troubleshooting hardware, software, and network issues.

Skills & Experience

Skills

Customer Support > Forum/Community Moderation 1-2 Years

Incident/Technical issue solver (App/web software) 2-5 Years

User administration 2-5 Years

TICKETING TOOLS 2-5 Years

Remote Work Less than 6 Months

Vitual Assistant Less than 6 Months

Office and Administration > Data Entry 1-2 Years

Experience highlights

Service desk L1

Genpact · August/2014 – Present

• Escalated unresolved incidents following standard operational procedures
• Supported users with Active Directory (SSO), Oracle DBA, Salesforce, TEL/DSnet, Citrix, FIS, and Compass systems
• Provided Level 1 technical support through calls, emails, and ticketing platforms
• Assisted users with account access, password resets, and application-related concerns
• Documented incidents, troubleshooting steps, and resolutions accurately within the system
• Maintained high levels of cx satisfaction.

Technical Support

Teleperformance · March/2013 – Present

• Troubleshot internet, television, phone, and application-related issues
• Assisted customers with modem/router resets, refreshes, and remote troubleshooting
• Coordinated technician visits, service escalations, and repair schedules
• Tracked signal quality issues and assisted with firmware update concerns

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