Skills
Sales Advisor
2-5 Years
Subject matter Expert (SME)
2-5 Years
Sales Customer Service Technical Support
1-2 Years
Experience highlights
Subject Matter Expert
CONCENTRIX CVG PHILIPPINES, INC.
·
July/2022
–
/
Monitored sales interactions and workflows for compliance. Analyzed performance metrics to uncover trends and business impacts. Provided real-time coaching to frontline agents on objection handling and sales conversions.
Customer Service Associate
AMAZON
·
May/2021
–
Present
Resolved customer inquiries by analyzing issues and identifying root causes. Collected feedback to recommend service improvements. Cross-sold Amazon services (Prime, Music, Alexa) contributing to revenue growth.
Technical Service Representative
TELETECH
·
August/2020
–
Present
Delivered technical support using diagnostic tools for root cause analysis. Identified recurring issues to improve service quality. Conducted post-resolution follow-ups to validate solution effectiveness and support retention.
Customer Service Agent
1AVIATION
·
March/2019
–
Present
Executed check-in and boarding processes in compliance with airline and security requirements. Handled service disruptions by analyzing issues and coordinating resolutions. Assisted passengers with special needs.
