Skills
No code / low code automation solution
2-5 Years
Software > Zapier
2-5 Years
n8n
2-5 Years
2-5 Years
IT Support
5-10 Years
Account Management
5-10 Years
Postgresql
2-5 Years
- Customer Service
10+ Years
Gmail
5-10 Years
Basecamp
2-5 Years
Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack
5-10 Years
Accounting>Bank Reconciliation>Accounts Receivable>Bookkeeping > Accounts Payable>>Quickbooks and SAP business one>Ms Excel>Google sheets
5-10 Years
Workflow Automation
5-10 Years
Make
2-5 Years
• Technical Troubleshooting
10+ Years
Experience highlights
Part-Time Independent Contractor - Automation & Operations Specialist
NaoNow
·
February/2026
–
/
Design and maintain n8n workflow solutions for customer lifecycle and operations. Integrate PostgreSQL, Slack, Gmail, Twilio, HTTP APIs and business systems. Strengthen reliability through testing, error routes, audit logs, deduplication, and idempotent processing.
IT & Automation Operations Specialist
HomeSourced
·
June/2021
–
/
Internal IT support for distributed organization. Built IT helpdesk with Google Forms/Sheets and Basecamp. Designed Pipedrive CRM pipeline with lead routing and automation. Built low-code automation using Zapier and Make for account management and HR processes.
Senior Account Specialist
JPMorgan Chase & Co.
·
January/2017
–
Present
Account servicing and issue resolution for retail and credit-card customers. Handled ACH, wire transfers, debit/credit transactions, and fraud investigations. Coordinated with branch teams for case resolution and customer follow-up.
Technical Support Specialist, Level 2
Convergys
·
October/2013
–
Present
Level 2 chat support for Xbox customers. Resolved account, subscription, console, network, and router/port-forwarding issues. Documented cases and escalated appropriately.
