Customer service representative

Verified

$6/hr

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Outline

Looking for Full-Time work (9 hours/day) at $6/hour

Associate Degree

English proficiency Conversational

Professional Summary

Hi, my name is Joseph. Results-driven Sales and Customer Service Professional with over 10 years of experience in
inbound/outbound sales, cold calling, and client relationship management. Proven track record in property tax consulting, BPO sales, and virtual support across U.S. and Australian markets. Adept at handling high-volume calls, delivering persuasive sales pitches, and exceeding revenue targets. Strong background in remote work, CRM systems, and quality assurance coaching, with the ability to work independently or lead teams to success.

Skills & Experience

Skills

General VA, Customer Service Representative, Client Services, Appointment setting 5-10 Years

Experience highlights

Customer Service Representative

The Ray Tax Group · April/2023 – Present

Customer Service & Sales Representative (Remote)
• Assisted property owners in reducing their tax burdens through expert guidance.
• Engaged in inbound and outbound sales to close deals effectively.
• Provided top-tier customer support, ensuring client retention and satisfaction.

Customer Service Representative

Ultimate Dumpster · September/2022 – Present

• Handled nationwide roll-off dumpster and porta potty rentals.
• Managed inbound and outbound calls to secure rentals and address customer inquiries.
• Ensured seamless booking processes, improving operational efficiency.

Quality Assurance Specialist

Business Switch (Phils.) Inc. · February/2020 – Present

Conducted call audits and provided coaching to improve sales performance.
• Implemented QA metrics to enhance overall team efficiency.

Inbound Sales Representative

TSA Philippines · April/2019 – Present

• Managed high-volume inbound calls, converting leads into customers.
• Achieved and exceeded sales targets through consultative selling

Quality Assurance Analyst (Youcompare.com.au)

Microsourcing Philippines · September/2015 – Present

• Led training sessions and quality checks to boost performance.
• Collaborated with teams to refine sales techniques and customer handling.

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