Virtual Assistant | Cold Caller | Appointment Setter

Verified

$5/hr

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Outline

Looking for Part-Time work (6 hours/day) at $5/hour

Associate Degree

English proficiency Fluent

Professional Summary

Customer Support Specialist, Cold Caller & Technical Support Professional

Experienced customer service and client support professional with 13years in the BPO industry, including nearly 6 years of remote work handling email, cold calling, client support.

Proven ability to build strong client relationships, resolve customer concers and deliver high quality of support needed in a fast paced environment.

Skilled in communication, organization, and problem-solving, I bring a proven commitment to adaptability, reliability, and excellence. Driven and dedicated, I aim to apply my expertise to support business growth, strengthen client relationships, and deliver measurable results.

Skills & Experience

Skills

Customer Support 10+ Years

Appointment Scheduling & Coordination 5-10 Years

Cold Calling 5-10 Years

Email Outreach & Follow-ups 5-10 Years

Lead Generation 1-2 Years

Experience highlights

Process Specialist, Administrative task and Appointment Setter

Cognizant Sol · February/2021 – Present

My primary role was to reach out potential clients and build strong business relationship, with proven trust and excellent quality services provided.
Tools ( Genesys Purecloud, Google sheet, Excel, Zoom, AI tools, outlook,

Customer Support, Technical Support and Escalations

Stream Global | Convergys | Concentrix · November/2014 – Present

I handle billing, tech, customer and supervisory calls for 7years. It was my stepping stone and a key factor that helped me a lot through out my career in the BPO industry.
Tools ( interact, Citrix, excel, MSword etc)

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