Service Delivery Manager

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I value efficiency and integrity in everything I do. Rather than waiting for deadlines, I aim to complete tasks as early as possible.

Skills & Experience

Skills

Customer Support 5-10 Years

Office and Administration > Administrative Support Less than 6 Months

Marketing > Appointment Setting Less than 6 Months

Experience highlights

AR Collection Specialists

Nabis · August/2024 – Present

- Reached out to retail partners with outstanding balances on behalf of the brand in partnership with Nabis.
- Provided regular reports detailing retailer payables and ensured timely updates on any changes.
- Addressed and resolved support tickets in Zendesk, ensuring no pending concerns remained at the end of each day.

Service Delivery Manager - Intuit

Concentrix (Intuit) · March/2023 – Present

- Respond to customer inquiries via inbound and outbound calls, as well as email.
- Deliver product demonstrations, training sessions, and technical assistance to users through Zoom, Google Meet, -Microsoft Teams, and other platforms.
- Coordinate webinar and seminar schedules, book sessions in collaboration with the Inside Account Manager, and assist in negotiations to encourage customers to pursue the product.

Subject Matter Expert - Intuit

Concentrix (Intuit) · April/2020 – Present

- Provide reports and performance data to the team manager for representative evaluations.
- Conduct huddles and calibration sessions with associates to ensure they are equipped with the necessary product knowledge and skills.

Customer Service / Technical Support Escalations - Intuit

Concentrix (Intuit) · January/2020 – Present

- Handle inbound and outbound escalation calls from Level 1 representatives.
- Address complex 'How do I' inquiries and technical questions that cannot be resolved by the Level 1 support team.

Customer Service / Technical Support Representative - Intuit

Concentrix (Intuit) · November/2016 – Present

- Handle inbound and outbound calls to address customer inquiries and issues.
- Analyze and provide opportunities for clients to upgrade to a better FIT software for their business.

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