Outline
Looking for Full-Time work (8 hours/day) at $5/hour
Associate Degree
English proficiency Fluent
Professional Summary
15+ years in customer support, turning issues into solutions and frustrated callers into loyal customers. Now working as a Customer Service VA, I handle email and chat support, inquiries, order tracking, complaints, refunds, CRM updates, and ticket management. I also support inbox and calendar management, data entry, reports, file organization, and scheduling.
Organized, dependable, and metrics-driven, I’m comfortable with deadlines and high volumes. I treat your customers the way you would because one great experience builds loyalty. With a BPO and reporting background, I spot trends, flag issues early, and help improve your support process.
Goal: happier customers and less stress for you. Let’s talk.
Skills & Experience
Skills
Experience highlights
needs to adjust the program for success. - Use my knowledge and understanding of client
needs to analyze and prepare staffing reports with new information. - Forecast staffing and
recommend headcounts on a day-to-day, short-term basis. - Bring your time management and
organizational skills to manage multiple, complex, on‐going tasks.
with cable box
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