Skills
Accounting > Claims Processing
2-5 Years
Effective Communication
2-5 Years
Workforce Management
Less than 6 Months
Appointment scheduling
2-5 Years
Team Collaboration
2-5 Years
~Data Entry
2-5 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
2-5 Years
HIPAA Compliance
2-5 Years
CRM Systems
1-2 Years
Customer service > Sales Representative > Customer Support
2-5 Years
Accounting > Accounts Payable > Accounts Receivable > Billing
1-2 Years
authorization
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
2-5 Years
Customer Service>Sales
Less than 6 Months
Dental Insurance Verification
2-5 Years
Experience highlights
Dental Receptionist
Virtual Assistant, Remote CoWorker
·
January/2026
–
Present
Assisted patients with coverage, claims, and eligibility inquiries. Conducted dental insurance verifications and updated confidential patient records with precision.
Dental Support Advocate & Subject Matter Expert
Concentrix Inc
·
April/2024
–
Present
Addressed authorization and eligibility verification inquiries. Clarified treatment coverage details with patients and handled sensitive records with strict confidentiality.
Workforce Management Analyst 1
RMS Collect Inc
·
December/2023
–
Present
Monitored and reported on system scheduling functions. Oversaw real-time response to events and incidents. Forecasted staffing levels for multiple call center teams.
Customer Service Representative
RMS Collect Inc
·
January/2022
–
Present
Processed customer orders for timely fulfillment. Managed billing and payment processing. Tracked inventory levels to maintain optimal stock availability.
Outbound Sales Associate
The LaunchPad Inc
·
March/2021
–
Present
Educated customers on products and services. Managed sales pipeline using CRM and data entry systems. Reviewed weekly KPIs and targets to assess performance.
