Skills
Administration
1-2 Years
Microsoft - Excel, Word, Power Point
2-5 Years
Commucation Skills
5-10 Years
Problem -Solving Skills
5-10 Years
Experience highlights
Real Time Analyst
IBEX
·
January/2024
–
Present
As a Real-Time Analyst, I monitor call volume, queue status, and agent adherence in real time to make sure service levels stay on target. I make quick adjustments to staffing and schedules when call volume changes, track key metrics like Service Level and Occupancy, and escalate issues to team leads or workforce management when needed. I also handle reporting and use WFM tools to keep operations running smoothly throughout the shift.
Customer Service Representative
IBEX
·
December/2022
–
Present
As a Customer Service Representative in a financial account, I handled account setup, verification, and login support for customers, along with inquiries about invoice status, payments, and transaction history. I resolved issues like payment errors, short payments, and refund requests, assisted with updating bank details and payment preferences, and followed strict compliance and verification steps to protect sensitive financial data.
Customer Service Representative
Task Us
·
March/2022
–
Present
As a Customer Service Representative, I assisted delivery partners with account issues, app troubleshooting, and login or verification problems. I handled inquiries about payments, earnings, and trip issues, resolved order-related concerns like missing items, wrong deliveries, or customer disputes, and helped drivers navigate the platform and understand policies.
Customer Service Representative
Sykes
·
February/2021
–
Present
As a Customer Service Representative, I assisted customers with billing inquiries, plan changes, and payment issues, as well as troubleshooting for phone, internet, and device services. I handled account setup and upgrades, resolved service outages and technical concerns, and explained plans, promotions, and charges clearly to help customers make informed decisions.
Customer Service Representative
Concentrix
·
September/2020
–
Present
As a Customer Service Representative, I assisted customers with order inquiries, returns, and refunds, as well as questions about products, pricing, and promotions. I helped resolve issues with online orders, shipping delays, and payment or billing concerns, and provided support for loyalty program and credit card account questions.
