Skills
Remote Support
5-10 Years
O365 Administration
5-10 Years
Active Directory & Azure AD
5-10 Years
Backup & Disaster Recovery
2-5 Years
Printer Troubleshooting & Network Diagnostics
5-10 Years
Bitdefender/ SentinelOne, Webroot Anti-Virus Management
5-10 Years
VPN Configuration & Troubleshooting
5-10 Years
Windows Server Management & Maintenance
5-10 Years
Collaboration with Level 3 Support & Engineering Teams
5-10 Years
Automation & Scripting (PowerShell, Bash)
2-5 Years
Cloud & Virtualization Technologies (Azure, AWS, VMware, Hyper-V)
2-5 Years
Experience highlights
IT Support Engineer
Databit
·
July/2024
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/
In my role as an IT Support Engineer at Databit, I successfully managed O365/Teams and Active Directory accounts, ensuring seamless user provisioning and security. I oversaw server, PC, and O365 provisioning, streamlining deployments and configurations. Additionally, I implemented and maintained backup solutions using Veeam and Azure for data integrity and disaster recovery readiness.
System Administrator
Acrotec
·
October/2023
–
Present
I efficiently managed O365/Teams and Active Directory accounts, ensuring secure access and provisioning. I optimized system performance by overseeing server, PC, and O365 administration, and ensured data protection through backup management using Datto BCDR/SaaS.
IT Service Desk Level 2
SimpleBiz
·
November/2018
–
Present
O365 and AD account management. Server Backups management. Troubleshooting IT issues: workstation, applications, printers, terminal server, network and VPN.
IT Service Desk Level 1.5
CGI
·
October/2016
–
Present
O365 and AD account management. Server Backups management. Troubleshooting IT issues: workstation, applications, printers, terminal server, network and VPN.
IT Service Desk
Hewlett Packard
·
April/2014
–
Present
Basic troubleshooting IT issues: workstation, applications, printers, terminal server, network and VPN.
