Skills
Communication Skills
10+ Years
Adaptability
10+ Years
Analytical Skills
10+ Years
Technical Proficiency
10+ Years
Experience highlights
Game Advisor
5ca/EA Sports
·
December/2021
–
Present
Remotely, I oversaw player matches, detecting and resolving any irregularities in games or accounts to ensure fairness and a smooth gaming experience.
Technical and Customer Support Hybrid
Full Potential Solutions
·
November/2020
–
Present
I managed customer and technical support calls for Frontier, addressing phone, internet, and billing issues to deliver seamless service and enhance the customer experience.
Tier 3 Customer and Technical Support Representative
Sutherland Global Services
·
September/2012
–
Present
I managed customer and technical support calls across various accounts, enhancing my technical skills and expertise.
