Experience highlights
Sales Associate | Flower Shop
Flowers by Eva
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November/2024
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Assist customers remotely by helping them choose the right flowers and arrangements for any occasion. Take orders, answer questions, and provide friendly advice to ensure customers feel confident and happy with their purchase. Coordinate with the shop team to confirm orders and delivery details. Keep clear records of all transactions and maintain excellent communication throughout the process.
Lead Generation Specialist / Verifier | Healthcare Insurance
Qwest BPO Inc.
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August/2023
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Present
Assist customers who are interested in upgrading their healthcare plans. Verify customer information and check their eligibility based on set guidelines. Explain plan options in clear and simple terms, then transfer qualified customers to licensed insurance agents for further assistance. Make sure every interaction is handled professionally and with care to provide a positive customer experience. Keep accurate and organized records of all verified leads and interactions.
Account Manager (Virtual Assistant) | Construction Company
iMaxify Agency
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December/2023
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Present
Create accurate project estimates, bid proposals, and building quotes to help secure construction contracts. Organize and manage emails by sorting them into folders based on projects and priorities. Prepare monthly reports tracking client status, project progress, and key updates. Work closely with clients and internal teams to keep communication clear and projects on schedule. Keep detailed records and provide reliable support to ensure smooth operations and client satisfaction.
Subject Matter Expert | Logistics
Alorica Teleservices Inc.
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July/2021
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Present
Provide specialized knowledge and guidance to support logistics operations. Work closely with different teams to solve complex shipment and delivery issues. Share best practices and help improve processes for better efficiency and customer satisfaction. Stay updated on industry trends, tools, and standards to ensure smooth workflow. Support and train team members to strengthen overall performance and service quality.
Resolution Specialist / CSR II | Logistics Industry
Alorica Teleservices Inc.
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September/2021
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Present
Handle escalated customer concerns and claims by carefully reviewing shipment issues and analyzing supporting documents. Investigate the root cause of each case and coordinate with onshore managers and other teams to find timely and effective solutions. Communicate clearly with customers to provide updates and ensure their issues are resolved with care and accuracy. Help identify recurring problems and suggest process improvements to prevent future concerns. Maintain accurate records of all reso
