Manager

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Operations leader with 14+ years of progressive BPO experience, advancing from frontline agent to Operations Manager within a single organization. Pr

Skills & Experience

Skills

Customer Support 10+ Years

Experience highlights

Manager

Concentrix (formerly Convergys / Stream Global Services / eTelecare Global Solutions) · January/2001 – Present

Operations leader with 14+ years of progressive BPO experience, advancing from frontline agent to Operations Manager within a single organization. Proven expertise in telesales, customer service, and financial services operations, with strong command of KPI governance, SLA delivery, escalation management, and client-facing leadership. Recognized for operational stability, people development, and consistent performance in high-volume, process-driven environments.

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