Skills
Design
5-10 Years
Office and Administration > Microsoft 365 > SharePoint
5-10 Years
Office and Administration > Quality Assurance
5-10 Years
Asset management
2-5 Years
Process improvement
5-10 Years
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation
2-5 Years
Team Management
10+ Years
Customer service> Retail Banking > Financial Services
2-5 Years
Risk Management
2-5 Years
business
5-10 Years
- Customer Service
10+ Years
Process engineering
2-5 Years
Customer Support > Chat Support >Technical Support
5-10 Years
Human Shared Services
5-10 Years
Coaching & Development
10+ Years
Experience highlights
Process Engineer
Unified Technologies Group Ltd.
·
October/2023
–
Present
Developed training and documentation systems. Created multimedia training materials for onboarding. Established repeatable workflows. Managed invoicing and client communication.
Manager - HR Shared Services
Fluor Corporation
·
March/2020
–
Present
Managed 2 team leads and 10 members. Implemented transaction processes and support systems. Reviewed and improved processes. Managed asset and software requests for department.
Supervisor - HR Shared Services
Fluor Corporation
·
September/2017
–
Present
Supervised 2 team leads and 12 members. Developed HRSS Utilization Tracker. Managed activity migration process. Coordinated alignment calls with partners for SLA performance.
Assistant Manager
EXL Philippines
·
November/2013
–
Present
Managed 10-15 US-licensed nurses for outbound medical claims calls. Provided coaching and created performance scorecards. Devised monthly incentive programs.
Team Manager
TeleTech Cebu
·
November/2010
–
Present
Managed 16-18 agents for email and voice teams. Provided coaching and action plans. Liaised with QA teams. Analyzed data for Monthly Business Review.
