Skills
Customer service
5-10 Years
computer operation
10+ Years
Computer Tools Navigation (Word, Excel, Powerpoint)
10+ Years
Experience highlights
Customer Service Representative-Digital Financial account
Teleperformance - BPO
·
August/2024
–
Present
I worked as a Digital Customer Service a financial account in a graveyard shift providing digital information, answering
questions and queries and resolving issues about customer’s account information, orders, tracking of their items, deliveries, cancellations and disputes.
Export - Import Consolidation Staff
Transmodal Consolidation
·
January/2005
–
Present
My main responsibility is to coordinate with sales teams
about updates on our existing clients and how their cargo
bookings are doing.
I, most of the time spend long hours in the field determining
appropriate container van specifications tailored to diverse
cargo requirements.
coordinate with the trucking for loading and staffing of
consolidated cargoes to optimize cargo timely
transportation.
Customer Service - Export Shipping Staff
Manila International Freight Forwarders. Inc.
·
June/2003
–
Present
my main duty here is to prepare and manage customs
documentation to facilitate seamless clearance.
I process Bills of Lading and Airway Bills in strict adherence
to company standards.
I compute freight charges to provide transparent and
competitive pricing with guidance and approval of my
department manager.
Handling Bureau of Internal Revenue (BIR) papers for
processing of cargo tax to ensure full compliance withe
government regulations.
Monitoring cargo shipments from origin to des.