Administrative Assistant

Handled diverse administrative tasks including document organization, client communication, email correspondence, and research/data gathering to support smooth daily operations.

Assisted in event planning and preparation, from logistics coordination to on-site organizing, ensuring successful execution of chamber events.

Contributed to improving workflow efficiency by maintaining organized systems and providing reliable administrative support to the team.

Optimized and managed product listings, ensuring accuracy and visibility to attract more customers and drive online sales.

Streamlined the order management process by approving purchases, coordinating with the team for fulfillment, and updating shipment status, reducing delays and improving efficiency.

Responding to customer inquiries in a timely and professional manner, enhancing customer satisfaction and contributing to repeat business.

Developed and implemented inbox automation to respond to common customer inquiries (e.g., store location, ordering process), improving response time and customer engagement.

Scheduled and managed Facebook ads to increase brand visibility and reach a wider audience.

Set up and optimized the business Instagram account, establishing an additional online presence to attract new customers and showcase products.