Skills
Customer service
5-10 Years
Data Entry
5-10 Years
Organization Skills
5-10 Years
Tech Savy
5-10 Years
Communication Skills
5-10 Years
Experience highlights
Account Specialist III
JP Morgan Chase & Co
·
January/2019
–
/
Account Specialist III with six years of experience handling depository accounts at the main captive site of JPMorgan Chase. Promoted three times, demonstrating expertise in account management, online escalations, and customer issue resolution for both retail and business accounts. Experienced peer coach, having guided new hires through training sessions to enhance their knowledge and skills. Adept at ensuring accuracy, compliance, and high service standards while managing
Account Consultant - Chase
Teleperformance
·
May/2014
–
Present
Account Consultant with four years of experience at Teleperformance Philippines, supporting JPMorgan Chase depository accounts. Skilled in account management, transaction processing, and client support, ensuring accuracy, compliance, and efficient resolution of inquiries. Adept at collaborating with teams to maintain high service standards and optimize account operations.
