Customer Service | Social Media Management | Shopify | Sales Associate

Verified

$8/hr

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Outline

Looking for Full-Time work (40 hours/day) at $8/hour

High School Diploma

English proficiency Fluent

Professional Summary

Hi, I'm James Perolino Damayo a reliable and detail-oriented customer support professional from Cebu, Philippines.

Skills & Experience

Skills

Customer Support > Customer Relationship Management 5-10 Years

Customer Support > Healthcare 1-2 Years

Customer Support > Technical Support 2-5 Years

Customer Support > Ecommerce > Shopify Less than 6 Months

Customer Support > Customer Service > Gorgias 6 Months to 1 Year

Customer Support > Sales Support > Account Retention 1-2 Years

Customer Support > Sales Support > Credit Repair 6 Months to 1 Year

Zendesk Less than 6 Months

Socail Media Management Less than 6 Months

Property and Casualty Insurance Specialist 6 Months to 1 Year

Experience highlights

Financial Sales Representative

Spring Financial · July/2024 – Present

• Drove sales using persuasive techniques to present financial solutions, settle objections, and pre-close deals.
• Elevated client satisfaction by 20% through personalized financial advice and investment recommendations,
resulting in higher conversion rates.
• Engaged customers throughout the sales cycle by creating urgency, highlighting value propositions, and
proactively following up to secure commitments.
• Generated new accounts through strategic outbound calls (warm leads only), contr

Property Casualty and Auto Insurance Support

EXL · August/2023 – Present

• Provided tailored guidance to clients on property, casualty, and auto insurance based on diverse needs.
• Supervised the first notice of loss process to ensure accurate documentation and efficient service delivery.
• Organized appointments for property-related services to improve client convenience and responsiveness.
• Optimized claims handling by processing over 100 FNOL cases monthly with enhanced accuracy.
• Simplified insurance claims resolution through diligent management of FNOL pro

Healthcare Advisor

Concentrix · October/2020 – Present

• Oversaw pre-authorization processes while improving billing efficiency for enhanced operations.
• Accelerated healthcare workflows by reducing pre-authorization processing time by 30%, improving patient
experience.
• Addressed healthcare-related queries promptly to maintain superior service standards.
• Optimized billing workflows for faster turnaround times in claims processing.

Retention Specialist

Teleperformance · November/2018 – Present

• Strengthened client loyalty through personalized customer service experiences.
11/2018 to 04/2019
• Improved retention rates by 15% using tailored service approaches and strategic upselling initiatives.
• Resolved escalated customer complaints professionally to de-escalate situations while achieving mutually
agreeable solutions.

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