Operations Support

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

High School Diploma

English proficiency Fluent

Professional Summary

Customer Support Specialist with 3+ years of SaaS support experience (Intercom, Help Scout, HubSpot) and 5+ years of background in quality auditing and escalation workflows. Skilled in managing multi-channel ticket queues, live chat, and AI-assisted troubleshooting using Claude AI while maintaining high CSAT scores. Proven track record of translating complex technical issues into clear client communications, managing international escalations, and maintaining structured process documentation. Adaptability is one of my strengths evidenced by the different
designations I was given in the course of my career.

Skills & Experience

Skills

Customer Support 2-5 Years

Quality Assurance 5-10 Years

Document Control 1-2 Years

Client Outreach/Communication Less than 6 Months

QUALITY MANAGEMENT SYSTEM Internal Quality Auditor 1-2 Years

Experience highlights

Customer Support Specialist

Education Perfect · April/2023 – Present

Document Controller

Duzon E&H · January/2019 – Present

Internal Quality Auditor

Duzon E&H · May/2019 – Present

Quality Specialist

Duzon E&H · June/2018 – Present

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