Skills
Customer Service Representative , Technical Service Representative and Sales Representative.
5-10 Years
Experience highlights
Sales Representative VA
Software Information Resource Corporation
·
April/2020
–
Present
Generates leads and identifies sales opportunities through partner bids, while meeting or exceeding sales targets. Handles daily contract negotiations, prepares and submits sales quotes and agreements, and manages pricing, payments, and delivery documentation. Provides product and pricing information to clients and coordinates closely with marketing to support successful sales activities.
Advance Technical Support Representative
Concentrix
·
February/2018
–
Present
Provides excellent customer support by resolving inquiries, troubleshooting technical issues, and handling escalated calls effectively. Ensures customer satisfaction through proactive follow-ups, clear product guidance, and a willingness to go the extra mile. Promotes teamwork by supporting colleagues, sharing knowledge, and contributing to a positive and goal-focused work environment.
Senior Process Technician
ST Microelectronics
·
August/2005
–
Present
Oversees and maintains production process flow to ensure efficiency, quality, and safety. Develops and updates work instructions, standards, and process documentation. Continuously improves operations to enhance productivity and reduce costs. Investigates and resolves production issues, provides data and reports for process monitoring, and collaborates with cross-functional teams to support performance improvement and operational growth. Identifies opportunities for equip. upgrades and process.
