Senior Customer Service Specialist | Administrative Support | General Virtual Assistant

As a Reservation Coordinator and Partnership Development Specialist at Met Boston Limo, I worked closely with the COO and CEO, providing exceptional client experiences and building strategic partnerships. I managed client inquiries via phone, live chat, and email, handled bookings from start to finish, and ensured timely, quality service. Additionally, I developed relationships with partners to generate leads, reviewed calls for quality, and contributed to significant business growth.

As a Customer Service Operations Specialist at PushAMZ, I collaborated with technical teams and operations managers, handling store issues and customer complaints, achieving a 90% satisfaction rating. I managed communications with over 60 clients via email, Interakt, and weekly video calls. My role involved maintaining stores on Amazon, eBay, Home Depot, and Shopify, recording payments, and handling confidential information, which enhanced my problem-solving, communication, and e-commerce skills

At Entripy Custom Apparel Inc., I managed over 60 orders daily through email and the company's proofing studio, maintaining clear communication between the proofing team and customers. I handled stock management, order approvals, and recommended changes to meet sales goals. This role enhanced my organizational and communication skills while deepening my understanding of operational efficiency in a fast-paced environment.