Virtual Assistant / Customer Service

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

High School Diploma

English proficiency Conversational

Professional Summary

I am a well-organized, and detail-oriented person when it comes to tasks. I can work and can manage multiple tasks under little or no supervision. I am a quick learner and flexible and I believe it is very important to be one in every situation. I can manage my time and resources to get the job well done.
My main responsibility as a virtual assistant for my former client was to take calls when some of our clients required help over the phone. Making outgoing calls to remind clients to make payments and helping with the payment process to ensure that all outstanding balances were settled and client payment files were updated.
Responding to Facebook and email inquiries, sending follow-up emails to clients, and extracting files for their storage contracts and insurance.

Skills & Experience

Skills

Coaching > Training and Development 1-2 Years

Customer Support > Active Listening 5-10 Years

Customer Support > Customer Service > Payment Processing 10+ Years

customer service representative 5-10 Years

Experience highlights

Virtual Assistant

Safe Storage USA Inc. · April/2023 – Present

My main responsibility as a virtual assistant for my former client was to take calls when some of our clients required help over the phone. Making outgoing calls to remind clients to make pay

CUstomer Support

24/7 Intouch Inc. ( Netflix ) · March/2023 – Present

I worked as a technical support in Netflix, We handle troubleshooting and problem-solving for a business's technology systems. This role could also involve working as a tech company's customer support line and answering calls from clients. In both cases, our goal is to find and fix problems or take care of regular computer maintenance.

Customer Service Representative

Teletech Inc. · October/2016 – Present

I am a professional Customer Service Representative with over 9 years experience in handling multi-national clients. My unique professional experience stems from years of providing excellent customer support, creative problem solving and building customer loyalty.

Customer Service Representative

Concentrix Inc. · June/2016 – Present

Answering phone calls, checking statuses of the order and processing customers orders ensuring that customer orders and transactions are processed in an efficient and timely manner.

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