General Virtual Assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

High School Diploma

English proficiency Fluent

Professional Summary

I have 5 years of experience working in the BPO industry. I have experience in customer service, tech support, and Quality Assurance. Currently, I have been a General VA for 2 years

Skills & Experience

Experience highlights

Project Development & Social Media Manager

Kuya Solutions · March/2024 – /

Compile and gather data for Solar energy applications,
Design Solar energy installations, Data entry, and generate
leads for companies that need Solar energy. Manage social
media platform, video editing, and photo editing.

Community Specialist

Binary Masterclass · November/2023 – Present

Answer customer concerns in Hubspot, Generate weekly
reports on Sales and Marketing, Organize Zoom meetings
for live trading, Transcribe Youtube Videos

Quality Assurance Analyst

Sophi Outsourcing · September/2022 – Present

Create quality standard guidelines, Create SOP for
onboarding accounts, Create and analyze client reports,
Audit phone and email transactions, Provide coaching on
areas of opportunities

Technical Support Agent

Sophi Outsourcing · March/2020 – Present

Troubleshoot POS system, Handle food ordering concerns
for restaurants and diners, Managed the back end of the
restaurant's online ordering page, scheduling, and
promotions.

Chat Support Agent

ECE contact solution · January/2019 – Present

Handled bank verifications and account setup, Payroll setup
for automatic debit, Payment verification for loan renewal

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