Customer Service Representative

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Customer-focused professional with experience in customer service, travel and reservation management,
client relations, and quality assurance. Skilled in resolving customer concerns, managing bookings,
coordinating schedules, and maintaining service quality. Seeking to contribute strong communication,
organizational, and problem-solving skills to a dynamic team while delivering excellent customer
experiences and supporting business goals.

Skills & Experience

Skills

Conflict Resolution 2-5 Years

Customer Relations 2-5 Years

- Customer Service 2-5 Years

Escalation Management 2-5 Years

Customer Support 2-5 Years

Office and Administration > Quality Assurance 6 Months to 1 Year

Diligent Worker, Fast Learner, Detail Oriented, Adaptability, Customer Service, GDS Systems (Amadeus, etc) Expert in Email, Phone & Chat Support 2-5 Years

Airbnb 1-2 Years

Experience highlights

Subject Matter Expert & Quality Analyst

UnifyCX / Cinch Home Warranty · Apr/2025 – Present

Handled home warranty claims for repair/replacement of covered household systems and appliances. Promoted to Leadership Queue and SME role for resolving complex escalations.

Customer Service Specialist - Escalations

IntouchCX / Airbnb · Dec/2023 – Present

Managed complex Airbnb reservation cases, disputes, account suspensions, and guest-host issues. Provided dedicated support to Superhosts with sensitive escalations while maintaining satisfaction.

Customer Service Representative

Concentrix / JP Morgan Chase · Jun/2022 – Present

Assisted JPMorgan Chase cardholders with travel rewards inquiries, points redemption, and bookings for flights, hotels, and activities. Promoted to Escalation Department for consistent policy compliance.

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