Skills
Customer / Technical Support
2-5 Years
Customer Service Representative
5-10 Years
Chat & Email Support
2-5 Years
Experience highlights
Care Specialist I, Virtual Blended Support
Homeaglow Cleaning Platform
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April/2026
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Present
Support either Customers or Cleaning Professionals across email and live chat channels with occasional outbound calls as needed.
Resolving tickets by applying balanced empathy, critical thinking, understanding context, communicating clearly, and building trust using Slack, Notion, Google Workspace, and other Internal CRM tools.
Advisor II Blended Support
Concentrix Philippines
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October/2024
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Present
Served as an operational Subject Matter Expert (SME) and certified APAC Tier 2 Trainer supporting the Australia, New Zealand, and Singapore markets.Provided real-time agent coaching, handled escalation calls, monitored team performance, and submitted daily KPI/conformance reports.Coordinated with offshore resolution specialists and Tier 3 teams to resolve critical customer and system incident issues using Salesforce, Slack, Microsoft Teams, Google workspace and other CRM tools.
Advisor I Blended Support
Concentrix Philippines
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July/2023
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Present
Interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding Disney+ streaming services.
Mainly for technical, billing and inquiries of US, Australia, New Zealand based viewers using Salesforce and Omnichannel as tools.
Advisor I Technical Support
Concentrix Philippines
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June/2021
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Present
Taking inbound and outbound calls supporting US based telco account known as ATT MTS/ATS. Mainly technical support, billing, accounts, plans and services, was promoted internally as Resolution Support Desk Specialist in August 2022 to handle long call interventions and escalations. Also guided all advisors in need of support as a subject matter expert internally using internal CRM tools.
Customer Service Representative
Teleperformance Philippines
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May/2019
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Present
Assisting customers thru inbound and outbound calls for all concerns about technical issues, billing, account, plans and services for a US based telco company using CRM and slack as tools.
