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Nico Anton E.

Executive Assistant | Administrative Support | Customer Support

Verified
$5/hr

Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Detail-oriented Executive support professional with over two years of experience supporting academic and government leaders, complemented by international customer service experience. I assist leaders by managing their calendars, inboxes, meetings, travel arrangements, documents, research, and time-sensitive tasks with accuracy and discretion. Proficient in Google Workspace, Microsoft 365, Calendly, Zoom, Slack, Trello, Notion, and AI tools like ChatGPT, Gemini and Claude. I continuously develop my skills in project management, automation, and CRM platforms including HubSpot, Salesforce and Zoho CRM to adapt seamlessly to different client workflows. I anticipate needs, communicate clearly, and take ownership of tasks from start to finish, providing reliable support that keeps priorities on track and gives clients peace of mind so they can focus on higher-value work.

Skills & Experience

Skills

Marketing > CRM > Zoho CRM Less than 6 Months
Less than 6 Months
Account Executive > Microsoft 365 1-2 Years
Document Management 1-2 Years
Meeting Coordination 1-2 Years
- Customer Service 1-2 Years
Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack 1-2 Years
HIPAA Compliance 6 Months to 1 Year
Project Management > Asana > Monday > Trello 1-2 Years
CRM > Salesforce Less than 6 Months
Hubspot Less than 6 Months
Google Workspace 1-2 Years
Appointment setter Office and Administration > Data Entry > Encoding > Troubleshooting > Email Marketing> Data Cleaning > Data Management 1-2 Years
*Administrative Support - 1-2 Years

Experience highlights

Customer Service Specialist - Travel Account
TTEC · February/2026 – Present
Managed high-volume international client interactions for travel bookings, modifications, and cancellations. Achieved 95%+ quality/compliance standards and resolved time-sensitive requests with accuracy.
Customer Service Specialist - Healthcare Account
ALORICA · September/2025 – Present
Assisted 100+ health plan members weekly with benefits, eligibility, claims, and billing inquiries. Maintained HIPAA compliance and achieved 95%+ QA performance with strong FCR and CSAT metrics.
Executive Support Coordinator
Southern Luzon State University · July/2024 – Present
Provided executive administrative support managing schedules, meetings, and departmental activities. Processed reimbursements, maintained records, and served as primary contact for faculty and external stakeholders.
Administrative Coordinator
Local Government Unit · November/2023 – Present
Coordinated office activities, meetings, job fairs, and employment programs. Maintained employment databases, prepared documentation, and coordinated with government agencies and private sector partners.
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