Skills
Marketing > CRM > Zoho CRM
Less than 6 Months
Less than 6 Months
Account Executive > Microsoft 365
1-2 Years
Document Management
1-2 Years
Meeting Coordination
1-2 Years
- Customer Service
1-2 Years
Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack
1-2 Years
HIPAA Compliance
6 Months to 1 Year
Project Management > Asana > Monday > Trello
1-2 Years
CRM > Salesforce
Less than 6 Months
Hubspot
Less than 6 Months
Google Workspace
1-2 Years
Appointment setter Office and Administration > Data Entry > Encoding > Troubleshooting > Email Marketing> Data Cleaning > Data Management
1-2 Years
*Administrative Support -
1-2 Years
Experience highlights
Customer Service Specialist - Travel Account
TTEC
·
February/2026
–
Present
Managed high-volume international client interactions for travel bookings, modifications, and cancellations. Achieved 95%+ quality/compliance standards and resolved time-sensitive requests with accuracy.
Customer Service Specialist - Healthcare Account
ALORICA
·
September/2025
–
Present
Assisted 100+ health plan members weekly with benefits, eligibility, claims, and billing inquiries. Maintained HIPAA compliance and achieved 95%+ QA performance with strong FCR and CSAT metrics.
Executive Support Coordinator
Southern Luzon State University
·
July/2024
–
Present
Provided executive administrative support managing schedules, meetings, and departmental activities. Processed reimbursements, maintained records, and served as primary contact for faculty and external stakeholders.
Administrative Coordinator
Local Government Unit
·
November/2023
–
Present
Coordinated office activities, meetings, job fairs, and employment programs. Maintained employment databases, prepared documentation, and coordinated with government agencies and private sector partners.